Strategic partnership
Over the past 14 years of Tecsys serving as a strategic solutions provider for A.M.G. Medical, the two teams have established a trusted, collaborative relationship that is mutually beneficial.
A.M.G. Medical has made significant strides in its digital transformation journey, starting with on-prem solutions and now using cloud versions of Elite™ Distribution ERP and Elite™ WMS. With guidance from Tecsys experts, A.M.G. Medical continues to optimize these tools to stay ahead of industry demands. In turn, Tecsys actively works with forward-thinking organizations like A.M.G. Medical to continually evolve its capabilities, ensuring that both the software and the partnership remain adaptable to changing business needs.
On a broader scale, Tecsys’ ongoing collaboration with A.M.G. Medical has contributed to advancements across its customer base. Insights gained from this longstanding partnership and recent migration to the cloud enables Tecsys to stay at the forefront of shifting market conditions, changing customer expectations, and emerging challenges in the supply chain.
“A.M.G. Medical has always had a very good relationship with Tecsys. Over the years, we have relied on Tecsys experts who know their software and understand our business. Working together, some of our input has led to improvements in the Elite™ system," added Jonathan.
“The Tecsys team has helped us make little tweaks to Elite™ Distribution ERP and WMS, some of which have had a huge impact. A minor change that saves us an hour and gets products out the door faster is a huge advantage for our company, our suppliers and our customers.”
Jonathan Dankner, Vice President of Operations
A.M.G. Medical
Advice to others
When asked for advice to other companies in the healthcare product manufacturing and distribution space when it comes to digital transformation of warehouse and supply chain operations, Jonathan highlighted three areas.
User adoption and training
“We’ve learned over the years the importance of investing in our people, so they know how to use our Tecsys solutions to their greatest advantage. Investing in staff training up front pays off in dividends. If you try to save a few thousand dollars by skimping on training, subsequent issues will cost you a great deal more money to remedy them.”
Continuous improvement
“And then revisit your use of your solutions, whether it is three or six months after implementation,” Dankner continued. “We are always in continuous improvement mode, meaning we facilitate additional trainings to refine how we are using our systems. There is always an opportunity to learn more. Even after all these years using the Elite™ system, we are probably taking advantage of maybe half the potential these technologies can deliver.”
Peer insights
Lastly, he recommends operations professionals speak with colleagues in peer organizations who are using Elite™ in their day-to-day work lives. He stated:
“Try to find someone in a similar type of business using the same Elite™ features and functions. We took part in Tecsys’ Itopia® User Group and it was great because we could ask other users questions about specific situations and there were no surprises post implementation.”
Itopia® User Group
Tecsys’ low-code application platform, Itopia®, provides users with limitless opportunities to adapt the Elite™ system to their specific business needs.
The Itopia® User Group is a vibrant community where peers connect to share best practices, learn from industry experts, and maximize the value of theTecsys environment.
