Inbound transformation

BEFORE

Blind tallies
Paper trails
Lost inventory

AFTER

Real-time visibility
System-directed putaway
Faster order release

Before Elite™, inbound processing was slow, inconsistent and heavily manual. Receivers tallied inventory on paper, walked it to the front office, and relied on CSRs to key it into the system. Product often showed up as “location 0” in the system — a placeholder that meant the actual location was unknown.

With Elite™, all that changed:

Blind tallies were eliminated with system-driven receiving and directed putaway
Real-time inventory visibility allowed CSRs to release outbound orders faster
Paper movement was eliminated, reducing lag and transcription errors
Warehouse space was optimized with system-based storage rules

Increase in inbound volume

Reduction in receiving labor hours

Taming the outbound chaos

The outbound process mirrored many of the same issues: paper tickets, missing inventory, and CSRs physically walking the warehouse to chase down orders. Now, pick waves and order priorities are managed digitally. With Elite™, NCL:

Increase in outbound throughput without increasing staff

Reduced outbound data entry errors

Automated pick release and prioritization for rush orders

Improved order flow visibility through pick wave scheduling

Inventory accuracy and control

Legacy inventory processes were rooted in individual knowledge — “Tim knows where it is” was the unofficial strategy. Adjustments were common, accuracy was questionable, and cycle counts often meant searching the warehouse for misplaced pallets.

With standardized locations, system logs and traceability, NCL:

Eliminated duplicate or incorrect locations
Gained traceability of all adjustments
Streamlined cycle counting
Improved inventory accuracy and aging visibility

Reduction in hours spent searching for inventory

Team buy-in and cultural change

“There was resistance. But once the system proved itself — especially to our most experienced team members — the tone shifted. Now, they’re our biggest advocates. Our warehouse lead called it the best thing since sliced bread.”

Rob Peluso, Director of Operations North Coast Logistics

Change isn’t easy, especially when it replaces long-held habits. But through consistent training, transparency and hands-on involvement, NCL got its people on board.