Background
Countless companies in the healthcare supply chain and beyond claim to have achieved “digital transformation” in their operations.
But what does that really mean?
McKinsey defines digital transformation, as “continuously deploying tech at scale to improve customer experience and lower costs,” stressing how it is not a one-and-done project but rather a continuous journey.
What is digital transformation? McKinsey & Company, August 7, 2024
True to that definition, A.M.G. Medical has been on a 14-year digital transformation journey in partnership with Tecsys as its technology solutions provider. During this time, A.M.G. Medical has integrated Elite™ Distribution ERP and Elite™ WMS the cornerstone of its logistics operations, establishing these solutions as the single source of truth for supply chain data.
Recognizing how a cloud-based environment would elevate its operational and financial performance, while providing the scalability, flexibility and advanced insights to enhance customer experience, A.M.G. Medical recently transitioned from on-prem to cloud-based SaaS versions of Elite™ technologies.
“The added reliability, security and immediate access to solution upgrades afforded by the cloud places A.M.G. Medical at a competitive advantage compared with healthcare product suppliers stuck with risky on-site servers and rigid software configurations.”
Janick Coulombe, Vice President of Finance and Administration
A.M.G. Medical
Meeting customer demand
With seamless integration, process automation and digital data insights, A.M.G. Medical has leveraged an Elite™ cloud technology core to meet customer demand for rapid and accurate order fulfillment through to the end user. Today, 99% of orders are shipped within 48 hours of receipt and 90% within 24 hours of receipt.
of orders are shipped within 48 hours of receipt
of orders are shipped within 24 hours of receipt
Enhanced visibility
With enhanced visibility into inventory and the ability to leverage advanced business analytics, including artificial intelligence (AI) tools, the cloud transition has paved the way for A.M.G. Medical to surface additional actionable insights to drive operational and financial performance improvements, according to Jonathan.
Demand forecasting
Demand forecasting has been a key focus for the company. By staying closely attuned to customer needs and leveraging real-time inventory visibility, the A.M.G. Medical team has reduced its on-hand inventory, freeing up capital and eliminating waste.
Process improvement
With an eye on continuous improvement, A.M.G. Medical and Tecsys have worked collaboratively throughout their relationship to enhance Elite™ Distribution ERP and WMS solution capabilities, identifying even minor adjustments that have delivered significant value to A.M.G. Medical and its customers.
